Helpnode

Terms of Service

Last updated: April 15, 2026

§ 1. General Provisions

  1. These Terms of Service (hereinafter: "Terms") set out the rules and conditions for using the "Helpnode" application (hereinafter: "Application") and the services provided by the Service Provider.
  2. The Application is a hybrid documentation platform that enables creating, publishing, and maintaining technical documentation using a visual editor and/or synchronization with a Git repository. The Application is intended both for businesses and for consumers.
  3. The Terms constitute the regulations referred to in Article 8 of the Polish Act of 18 July 2002 on the Provision of Electronic Services (hereinafter: "Act on the Provision of Electronic Services").
  4. The service provider is New Ventures Filip Wawer, conducting business activity under the firm name New Ventures Filip Wawer (permanent place of business: ul. Tuwima 48/11, 90-021 Łódź, Poland), entered in the Central Register and Information on Economic Activity (CEIDG) maintained by the minister responsible for the economy, holding Tax ID (NIP): 7272800385, and Statistical Number (REGON): 364138860 (hereinafter: "Service Provider").
  5. The Service Provider may be contacted via:
  6. e-mail — at: [email protected],
  7. postal mail — at: ul. Tuwima 48/11, 90-021 Łódź, Poland.
  8. Pursuant to Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC (Digital Services Act, hereinafter: "DSA"), the Service Provider has designated a contact point for direct communication with the authorities of the EU Member States, the European Commission, the European Board for Digital Services, and the Customers of the Application, in matters covered by the DSA. The contact point is available at: [email protected].
  9. Before starting to use the Application, the Customer is required to read the Terms and the Privacy Policy.


§ 2. Definitions

Capitalised terms used in the Terms have the following meanings:

  1. Account — a panel created in the Application's IT system that enables the Customer to use its functionalities,
  2. Agreement — an agreement for the supply of a digital service within the meaning of the Consumer Rights Act, under which the Service Provider undertakes to supply the Service to the Customer; a condition for concluding the Agreement is the creation of an Account,
  3. Application — defined in § 1 sec. 1 of the Terms,
  4. Consumer — a natural person performing a legal transaction with the Service Provider that is not directly connected with that person's business or professional activity,
  5. Customer — a client (a Trader, a Trader on Consumer Rights, or a Consumer) using the Application,
  6. Customer Content — any data (including personal data), electronic files, information, and materials saved by the Customer in their Account, in particular the content of the documentation, source files, workspace configuration, and materials integrated with a Git repository,
  7. Non-Conformity — non-conformity of the Service with the Agreement for its supply (criteria for assessing conformity of the Service with the Agreement are set out in Article 43k sections 1–2 of the Consumer Rights Act),
  8. Price List — a document or information setting out the current price of the Service, the Subscription Period, the variant of its operation, and other conditions indicated therein,
  9. Privacy Policy — a document containing information on the processing of Customers' personal data by the Service Provider,
  10. Review — the Customer's opinion on the Application, covering a description of the Customer's experience with using the Service,
  11. Subscription Fee — a fee paid by the Customer in advance in exchange for the Service, set out in the Price List in force at the time of order,
  12. Subscription Period — the period (monthly or annual) for which the Service Provider provides the Service to the Customer in accordance with the Price List,
  13. Service / Service of Using the Application — a digital service within the meaning of the Consumer Rights Act, consisting of enabling the Customer to use the functionalities of the Application,
  14. Service Provider — defined in § 1 sec. 4 of the Terms,
  15. Consumer Rights Act — the Polish Act of 30 May 2014 on Consumer Rights,
  16. Act on the Provision of Electronic Services — defined in § 1 sec. 3 of the Terms,
  17. Trader — a natural person, a legal person, or an organisational unit without legal personality to which the law grants legal capacity, conducting business or professional activity in its own name,
  18. Trader on Consumer Rights — a natural person concluding an Agreement directly related to their business activity, where the content of this Agreement indicates that it is not of a professional nature for them, resulting in particular from the subject matter of the business activity they carry out, made available under the CEIDG provisions,
  19. Trial Period — a period of 14 (fourteen) days during which the Customer is entitled to free use of the Service in the selected paid variant, intended to familiarise themselves with the functionality of the Application,
  20. User — a natural person using the Application who is a Consumer.

§ 3. Technical Requirements, Rules of Use, and Security

  1. In order for the Customer to properly use the services provided by the Service Provider via the Application, the following are jointly required:
  2. an Internet connection,
  3. a device with a modern web browser supporting HTML5 and JavaScript (Chrome, Firefox, Safari, Edge in up-to-date versions),
  4. an active e-mail account.
  5. Within the Application, the use of viruses, bots, worms, or other computer codes, files, or programs (in particular scripts and applications automating processes, or other codes, files, or tools) by the Customer is prohibited.
  6. The Service Provider informs that it uses cryptographic protection for electronic transmission and digital content through appropriate logical, organisational, and technical measures, in particular in order to prevent third parties from accessing data, including through TLS/SSL encryption, the use of access passwords, anti-virus software, and anti-malware software.
  7. The Service Provider informs that, despite the application of the security measures referred to in sec. 3 above, using the Internet and services provided electronically may be exposed to the risk of malicious software accessing the Customer's ICT system and device, or to the risk of third parties accessing data on such device. To minimise this risk, the Service Provider recommends the use of anti-virus software or measures protecting online identification.
  8. Use of the Application is payable, except for the free Trial Period described in § 4 of the Terms.
  9. A Customer using the services provided by the Service Provider is obliged to provide only data (including personal data) consistent with the facts. The Service Provider is not liable for the consequences of the Customer providing untrue or incomplete data.

§ 4. Agreement for the Supply of the Service

  1. Under the Agreement, the Service Provider enables the Customer (within the scope resulting from the variant selected in the Price List) to use the functionalities of the Application.
  2. To conclude an Agreement in the Trial Period, the Customer should take the following actions:
  3. go to https://helpnode.io and select the "Sign up" option,
  4. in the displayed form, fill in the required data (e-mail address, password) or select login via a Google or GitHub account,
  5. mandatorily check the checkbox confirming that they have read and accept the Terms and the Privacy Policy,
  6. click the "Create account" button,
  7. click the activation link sent to the e-mail address provided by the Customer,
  8. after Account activation — select a paid variant from the Price List, starting the free Trial Period.
  9. Use of the Application requires registration, creation of an Account, and confirmation of registration by electronic means (by clicking the activation link received from the Service Provider).
  10. Clicking the activation link and starting a variant with a Trial Period is equivalent to the Customer concluding the Agreement in the Trial Period.
  11. After the Trial Period expires, the Agreement automatically transitions into a paid variant consistent with the variant selected by the Customer in the Price List, unless the Customer terminates the Agreement or disables automatic renewal in the Account panel before the end of the Trial Period.
  12. Alternatively, the Customer may register via a Google or GitHub account. In such case, the Customer should:
  13. go to https://helpnode.io and select the "Sign up" option,
  14. in the displayed form, select registration via a Google or GitHub account,
  15. mandatorily check the checkbox confirming that they have read and accept the Terms and the Privacy Policy,
  16. complete the login process with the OAuth provider and grant the Application access to basic account data (e-mail, name).
  17. The Customer retains all Customer Content and data entered into their Account during the Trial Period when transitioning to a paid variant.
  18. The Service Provider informs, and the Customer acknowledges, that maintaining the conformity of the Service with the Agreement requires using up-to-date versions of web browsers. Updates to the Application's software are deployed automatically on the Service Provider's side and do not require any action on the Customer's part.
  19. The provisions of sec. 10–15 below apply exclusively to Customers who are Consumers or Traders on Consumer Rights.
  20. If the Service Provider fails to grant the Customer access to the Service immediately after the conclusion of the Agreement, the Customer shall request the Service Provider to promptly grant access to the Service. Such request may be sent by e-mail to the address indicated in § 1 sec. 5 point 1 of the Terms. If the Service Provider fails to grant access to the Service promptly upon receiving the request, the Customer may withdraw from the Agreement.
  21. Notwithstanding sec. 10 above, if access to the Service is not granted, the Customer may withdraw from the Agreement without requesting the Service Provider to grant access, if at least one of the circumstances set out in Article 43j sec. 5 of the Consumer Rights Act applies.
  22. Notwithstanding sec. 10–11 above, the Customer may terminate the Agreement by independently deleting their Account in the Application, or by instructing the Service Provider to delete the Account by sending relevant information to the address indicated in § 1 sec. 5 point 1 of the Terms.
  23. Withdrawal from the Agreement by the Customer or its termination, regardless of the basis, takes place by the Customer submitting a statement of withdrawal or termination to the Service Provider. The statement may be sent by e-mail to the address indicated in § 1 sec. 5 point 1 of the Terms.
  24. If the Customer breaches the provisions of the Terms and fails to remedy the breach despite receiving a request, the Service Provider may terminate the Agreement with a 7 (seven) day notice period by submitting a statement of termination to the Customer by e-mail. Upon expiry of the notice period, the Service Provider shall cease providing the Service. During the notice period, the Service Provider may block the Customer's access to the Service if necessary to prevent further breaches by the Customer.
  25. The Service Provider shall delete the Account:
  26. within 90 (ninety) days after receiving the statement referred to in sec. 13 above, or after the expiry of the notice period referred to in sec. 14 above, allowing the Customer read-only access and the ability to export Customer Content during that period,
  27. immediately, if the Customer explicitly requests accelerated deletion.

Deletion of the Account is equivalent to the deletion of all Customer Content stored therein.

  1. The Customer has the right to:
  2. download their Customer Content in Markdown/MDX format and metadata in JSON format,
  3. transfer the data to a competing system on their own, using the exported files,
  4. receive the document version history maintained in the Application.

The data shall be made available within 30 days of such a request.

§ 5. Fees and Settlements

  1. Prices in the Price List are expressed in USD (United States Dollars) and represent net values exclusive of VAT. Where applicable, the Subscription Fee shall be increased by the applicable VAT rate, in accordance with regulations in force in the Customer's country.
  2. Unless otherwise provided in the Terms or agreed individually with the Service Provider, all payments due to the Service Provider shall be made by the Customer via the Stripe payment operator (Stripe Payments Europe, Ltd.), made available within the Application.
  3. For the provision of the Services, the Customer is obliged to pay the Subscription Fee in the amounts set out in the Price List. Changes to the prices in the Price List shall be announced in the Application and do not constitute amendments to these Terms.
  4. The date of payment is the date the Subscription Fee is recorded in the payment operator's system. Upon recording of the payment, the Service Provider shall send a confirmation of access to the Application and a VAT invoice to the Customer's e-mail address.
  5. The Subscription Fee is paid automatically, recurrently in advance — monthly (in the monthly variant) or annually (in the annual variant), on dates resulting from the date of conclusion of the Agreement and the selected variant in the Price List.
  6. The Customer may disable automatic renewal of the Agreement in the Account panel at any time. Disabling automatic renewal results in the termination of the Agreement at the end of the current Subscription Period, for which the Subscription Fee has already been paid.
  7. Failure by the Customer to pay the Subscription Fee shall result in the suspension of access to the functionalities of the Application until the Subscription Fee is received by the payment operator.

§ 6. Price List

  1. The current Price List is available at: https://helpnode.io/pricing.
  2. The Price List may provide that a certain number of Services or certain functionalities may be used by the Customer free of charge as part of the Trial Period.
  3. The Service Provider may change the Price List at any time.
  4. A change to the Price List shall in no way affect the amount of fees set out in Agreements concluded before the change to the Price List, until the end of the current Subscription Period.

§ 7. Complaints — Consumers and Traders on Consumer Rights

  1. The provisions of this paragraph apply exclusively to Consumers and Traders on Consumer Rights.
  2. The Service supplied by the Service Provider to the Customer must conform with the Agreement throughout the entire period of supplying the Service.
  3. The Service Provider is liable for any Non-Conformity disclosed during the period of supplying the Service.
  4. Upon disclosure of a Non-Conformity, the Customer may file a complaint including a request to bring the Service into conformity with the Agreement.
  5. A complaint is filed by e-mail to the address indicated in § 1 sec. 5 point 1 of the Terms.
  6. The complaint should contain:
  7. the Customer's first and last name,
  8. e-mail address,
  9. a description of the disclosed Non-Conformity,
  10. a request to bring the Service into conformity with the Agreement.
  11. The Service Provider may refuse to bring the Service into conformity with the Agreement if it is impossible or would require the Service Provider to incur excessive costs.
  12. After examining the complaint, the Service Provider provides a response to the complaint, in which it:
  13. acknowledges the complaint and indicates the planned date for bringing the Service into conformity with the Agreement,
  14. refuses to bring the Service into conformity with the Agreement for the reasons set out in sec. 7 above,
  15. rejects the complaint as unfounded.
  16. The Service Provider responds to the complaint by e-mail within 14 (fourteen) days from the date of its receipt.
  17. Where the complaint is acknowledged, the Service Provider, at its own expense, brings the Service into conformity with the Agreement within a reasonable time from the receipt of the complaint and without undue inconvenience to the Customer, taking into account the nature of the service and the purpose for which it is used.
  18. In the event of the disclosure of a Non-Conformity, the Customer may submit a statement to the Service Provider on withdrawing from the Agreement, if:
  19. bringing the Service into conformity with the Agreement is impossible or requires excessive costs,
  20. the Service Provider has not brought the Service into conformity with the Agreement as referred to in sec. 10 above,
  21. the Non-Conformity still exists despite the Service Provider's attempts to bring the Service into conformity with the Agreement,
  22. the Non-Conformity is so significant that it justifies withdrawal from the Agreement without first requesting the Service Provider to bring the Service into conformity with the Agreement,
  23. it is clear from the Service Provider's statement or from the circumstances that the Service Provider will not bring the Service into conformity with the Agreement within a reasonable time or without undue inconvenience to the Customer.
  24. The statement of withdrawal from the Agreement may be submitted by e-mail to the address indicated in § 1 sec. 5 point 1 of the Terms.
  25. The statement of withdrawal from the Agreement should contain:
  26. the Customer's first and last name,
  27. e-mail address,
  28. the date of supply of the Service,
  29. a description of the Non-Conformity,
  30. the reason for submitting the statement, selected from those listed in sec. 11 above,
  31. a statement of price reduction, indicating the reduced price, or a statement of withdrawal from the Agreement.
  32. In the event of the Customer's withdrawal from the Agreement, the Service Provider shall delete the Account in accordance with § 4 sec. 15.
  33. Pursuant to Article 34 sec. 1a of the Consumer Rights Act, in the event of the Customer's withdrawal from the Agreement for the supply of the Service, the Customer is obliged to cease using the Service and making it available to third parties.

§ 8. Complaints — Traders

  1. The provisions of this paragraph apply exclusively to Traders (excluding Traders on Consumer Rights).
  2. In the event of the disclosure of a non-conformity of the Service with the Terms, the Customer may file a complaint.
  3. The complaint is filed in writing or by e-mail to the address indicated in § 1 sec. 5 point 1 of the Terms, no later than 30 days from the disclosure of the non-conformity.
  4. The complaint should contain:
  5. the name of the Customer,
  6. e-mail address,
  7. a description of the disclosed non-conformity of the Service with the Terms.
  8. The Service Provider may refuse to bring the Service into conformity with the Terms if it is impossible or would require the Service Provider to incur excessive costs.
  9. After examining the complaint, the Service Provider provides a response to the complaint, in which it:
  10. acknowledges the complaint and indicates the planned date for bringing the Service into conformity with the Terms,
  11. refuses to bring the Service into conformity with the Terms for the reason referred to in sec. 5 above,
  12. rejects the complaint as unfounded.
  13. The Service Provider responds to the complaint by e-mail within 21 (twenty-one) days from the date of its receipt. In particularly complex cases, the response time may be extended to 30 calendar days.

§ 9. No Right of Withdrawal — Immediate Digital Service

  1. The Service is a digital service the supply of which begins immediately upon the conclusion of the Agreement and activation of the Account.
  2. Pursuant to Article 38 sec. 1 point 13 of the Consumer Rights Act and Article 16(m) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right to withdraw from an off-premises or distance contract does not apply to contracts for the supply of digital content not supplied on a tangible medium where the performance has begun with the Consumer's prior express consent and their acknowledgement that they will thereby lose the right of withdrawal.
  3. By concluding the Agreement, the Customer being a Consumer or a Trader on Consumer Rights:
  4. expressly consents to the immediate supply of the digital Service before the expiry of the withdrawal period,
  5. acknowledges that they thereby lose the right of withdrawal from the Agreement referred to in Article 27 of the Consumer Rights Act,
  6. confirms that the relevant consents are obtained in the registration process by checking the dedicated checkbox when the Agreement is concluded.
  7. The provisions of this paragraph do not exclude or limit the Customer's rights related to Non-Conformity of the Service, set out in § 7 of the Terms, nor the possibility of terminating the Agreement referred to in § 4 sec. 12 of the Terms.

§ 10. Customer Content and Reviews

  1. The Customer may send Reviews of the services provided by the Service Provider to the Service Provider.
  2. A Review may be submitted in any form, including by e-mail.
  3. Submission of a Review does not oblige the Service Provider to publish it.
  4. A Review published by the Service Provider may be removed by the Service Provider at any time.
  5. It is prohibited to post Customer Content and Reviews:
  6. containing false data, contrary to law, the Terms, or good practice,
  7. containing content used to carry out activities prohibited by law, inciting violence, hatred, or insulting any group of persons or an individual,
  8. containing content that may infringe personal rights, copyright, the right to image, or other types of rights of third parties,
  9. containing advertising, promotional, political, religious, or discriminatory content — with the reservation that this prohibition does not apply to natural content of the documentation of the Customer's own product or service,
  10. containing content promoting activities competing with the Service Provider.
  11. Any person using the Application (hereinafter: "Reporter") is entitled to report Customer Content or a Review that may infringe the Terms.
  12. Reports may be made by e-mail to: [email protected].
  13. A report should contain the following information:
  14. a sufficiently substantiated explanation of the reasons why the given Customer Content or Review constitutes illegal content,
  15. a clear indication of the exact electronic location of the information, such as the exact URL or URLs, and, where appropriate, additional information enabling the identification of the Customer Content or Review, depending on its type and the functionality of the Application,
  16. the first and last name or the name, and the e-mail address of the Reporter, except for reports concerning information considered to be related to one of the offences referred to in Articles 3–7 of Directive 2011/93/EU,
  17. a statement confirming the Reporter's good-faith belief that the information and allegations contained in the report are correct and complete.
  18. Upon receipt of the report, the Service Provider sends the Reporter a confirmation of its receipt to the provided e-mail address.
  19. Where the report does not contain the elements listed in sec. 8 above or contains errors, the Service Provider may ask the Reporter to supplement or correct the report within 14 days from the receipt of such request. If the Reporter fails to supplement or correct the report within the indicated time, the Service Provider may leave the report without examination.
  20. The Service Provider examines the reported Customer Content or Review within 14 days from the receipt of a complete and correct report. As part of verification, if necessary, the Service Provider will ask the Reporter to send the necessary additional information or documents. Until the report is examined, the Service Provider may block the visibility of the Customer Content or Review.
  21. After examining the report, the Service Provider:
  22. removes Customer Content or a Review that infringes the Terms,
  23. restores Customer Content or a Review that does not infringe the rules resulting from the Terms (if their visibility has been blocked at the verification stage),

providing justification for its decision.

  1. If Customer Content or a Review is removed, the Service Provider shall promptly notify both the Reporter and the Customer who published the removed Customer Content or Review, providing justification for its decision.
  2. The justification for the Service Provider's decision shall include:
  3. an indication whether the decision involves removal of the Customer Content / Review, blocking its visibility, demotion, or imposes other measures referred to in the Terms in relation to that Review, and, where applicable, the territorial scope of the decision and its period of validity,
  4. the facts and circumstances on which the decision was based, including, where applicable, information as to whether the decision was made based on a Reporter's report or on voluntary own-initiative investigations by the Service Provider, and, where strictly necessary, the identity of the Reporter,
  5. where applicable, information on the use of automated means in making the decision, including information as to whether the decision was made with regard to Customer Content / a Review detected or identified using automated tools,
  6. where the decision concerns potentially unlawful Customer Content / a Review, an indication of the legal basis or contractual basis on which the decision is based, and explanations as to the reasons why that content is considered unlawful on that basis,
  7. clear and user-friendly information for the Customer and the Reporter on the available possibilities of appeal against the decision.
  8. The Customer whose Customer Content or Review has been removed, or the Reporter to whom the Service Provider has refused to remove the reported Customer Content / Review, may submit an appeal against the Service Provider's decision.
  9. An appeal may be submitted in the following ways:
  10. by e-mail — to: [email protected],
  11. in writing, preferably by registered letter — to: ul. Tuwima 48/11, 90-021 Łódź, Poland.
  12. The appeal should contain:
  13. the first and last name or the name of the appellant,
  14. contact details (e-mail address, correspondence address),
  15. a detailed justification of why, in the appellant's opinion, the Service Provider's decision is incorrect and should be changed.
  16. The Service Provider promptly confirms receipt of the appeal by sending a notification to the e-mail address indicated by the appellant.
  17. Appeals are examined within 14 days from the receipt, by the Service Provider's authorised team (these actions shall not be performed automatically, without human involvement).
  18. The Service Provider shall notify the appellant of the decision taken as a result of examining the appeal by e-mail, and if the Service Provider simultaneously recognises the reported content as unlawful — it shall take the actions provided for in the Terms against such content.
  19. Submitting Customer Content or a Review is equivalent to the Customer declaring that they are its sole author or hold all necessary rights and consents to publish it. The Customer bears full liability for the Customer Content / content of the Review and the consequences of their publication (including for infringements of personal rights and intellectual property rights of third parties).
  20. Submitting a Review is equivalent to the Customer granting the Service Provider a non-exclusive, free-of-charge licence to use it without time or territorial limitations in the Service Provider's promotional materials (hereinafter: "Licence").
  21. The Licence entitles the Service Provider to modify the Review, where necessary for its dissemination in a specific form, without altering its substance and content.
  22. The Licence entitles the Service Provider to grant further sublicences to any third parties. Such sublicences may be granted by the Service Provider for consideration or free of charge.
  23. The Service Provider acquires no rights to Customer Content (other than Reviews) beyond the scope necessary to provide the Service. In particular, the Service Provider is granted a non-exclusive licence, limited to the duration of the Agreement, to store, display, process, and make Customer Content available to recipients indicated by the Customer — solely for the purpose of the proper provision of the Service.

§ 11. Use of Artificial Intelligence (AI)

  1. The Service Provider informs that the Application uses:
  2. AI models provided by OpenAI (in particular models from the GPT family) and Google (in particular models from the Gemini family),
  3. purpose: a conversational search and Q&A function based on the content of the Customer's documentation (so-called Reader AI),
  4. risk category under Regulation (EU) 2024/1689 of the European Parliament and of the Council (AI Act): minimal risk — the system does not make legal, medical, or financial decisions, nor automated decisions with significant impact on persons.
  5. The Customer acknowledges that the outputs generated by AI:
  6. may contain errors, inaccuracies, or hallucinations,
  7. require verification by a human before use,
  8. do not constitute legal, medical, financial, or any other professional advice.
  9. The Customer undertakes to:
  10. verify all AI outputs before using them,
  11. not rely solely on the generated content when making decisions,
  12. comply with AI Act transparency requirements towards their own customers, in particular with regard to labelling content generated with the use of AI.
  13. Data entered into the Application and queries directed to Reader AI may be:
  14. transferred to external AI model providers, i.e. OpenAI, L.L.C. and Google LLC / Google Ireland Ltd., solely for the purpose of fulfilling the query,
  15. NOT used to train AI models — the Service Provider uses the APIs of the indicated providers in the mode in which these providers undertake not to use customer data for training the models.
  16. The Service Provider shall not be liable for:
  17. business decisions made based on AI outputs,
  18. intellectual property infringements resulting from AI-generated content,
  19. damages arising from erroneous AI recommendations.
  20. Content generated by AI is owned by the Customer to the extent permitted by law — subject to the rights of AI model providers. The Customer acknowledges that:
  21. AI content may not be subject to copyright protection,
  22. similar content may be generated for other users, and the Service Provider does not guarantee the uniqueness of outputs.
  23. The Customer undertakes to:
  24. verify that the content does not infringe third-party rights,
  25. label content as AI-generated where required by law.

§ 12. Liability and Service Levels

  1. The Service Provider undertakes to provide the Services with due diligence.
  2. The Parties exclude the Service Provider's liability for lost profits of the Customer being a Trader.
  3. The Service Provider does not guarantee any specific level of performance, efficiency, or usefulness of the Application in relation to the specific needs and uses of the Customer.
  4. To the extent permitted by the provisions of the Polish Civil Code and the Consumer Rights Act, the Service Provider shall not be liable towards the Customer for the consequences of:
  5. the use by Customers of any services or functionalities available within the Application contrary to their purpose,
  6. the provision by Customers of incorrect or untrue data,
  7. the use of credentials authorising access to the Account by third parties, if such persons obtained such data as a result of their disclosure by the Customers, or as a result of insufficient protection against access by such persons by the Customers.
  8. To the extent permitted by the provisions of the Polish Civil Code and the Consumer Rights Act, the Service Provider shall not be liable for disruptions in the operation of the Application resulting from:
  9. force majeure (which shall also include unavailability of the APIs of key external service providers or a prohibition on the use of specific AI models by supervisory authorities),
  10. necessary maintenance work in the Application,
  11. reasons on the Customer's side,
  12. reasons beyond the Service Provider's control, in particular actions of third parties for which the Service Provider is not liable.
  13. The Service Provider undertakes to carry out the work referred to in sec. 5 point 2 above in the manner least burdensome for Customers and, as far as possible, to inform them in advance of planned work.
  14. The Service Provider undertakes, as far as possible, to remove disruptions in the operation of the Application on an ongoing basis.
  15. After termination of the Agreement, the Service Provider:
  16. provides access to the data (read-only) for 90 (ninety) consecutive days,
  17. deletes the data after that period — at the Customer's request, this may be performed earlier.
  18. The Customer may request:
  19. a full export of data before its deletion,
  20. assisted migration (optionally paid under a separate agreement).
  21. The Customer represents and warrants that they are solely responsible for ensuring that Customer Content complies with sector-specific regulations applicable to the Customer's own business (in particular GDPR, MiFID, HIPAA, FDA rules, PCI DSS). The Application is not a medical device, financial institution, regulated service, nor a HIPAA-compliant system within the meaning of the relevant regulations, and must not be used as a system of record for any purpose for which such compliance is required.

§ 13. Intellectual Property of the Service Provider

  1. All components of the Application, in particular:
  2. the name of the Application (Helpnode),
  3. the logo of the Application,
  4. photographs and descriptions,
  5. the rules of operation of the Application, all its graphic elements, interface, software, source code, and databases

— are protected under the Polish Act of 4 February 1994 on Copyright and Related Rights, the Polish Act of 30 June 2000 on Industrial Property Law, the Polish Act of 16 April 1993 on Combating Unfair Competition, and other generally applicable laws, including EU law.

  1. Any use of the Service Provider's intellectual property without its prior, express consent, in breach of the Terms, is prohibited.

§ 14. Out-of-Court Dispute Resolution — Consumers and Traders on Consumer Rights

  1. The provisions of this paragraph apply exclusively to Consumers and Traders on Consumer Rights.
  2. A Customer who is a Consumer or a Trader on Consumer Rights has the possibility of using out-of-court methods of examining complaints and pursuing claims.
  3. Detailed information on the possibility for the Customer to use out-of-court methods of examining complaints and pursuing claims, as well as the rules for accessing these procedures, are available at the offices and on the websites of:
  4. district (municipal) consumer ombudsmen, social organisations whose statutory tasks include consumer protection,
  5. Regional Inspectorates of the Trade Inspection,
  6. the Office of Competition and Consumer Protection (https://uokik.gov.pl).

§ 15. Personal Data

Information on the processing of personal data by the Service Provider is set out in the Privacy Policy available at: https://helpnode.io/legal/privacy.

§ 16. Changes to the Service — Consumers and Traders on Consumer Rights

  1. The provisions of this paragraph apply exclusively to Consumers and Traders on Consumer Rights.
  2. The Service Provider may change the Service in the event of:
  3. the need to adapt the Service to new devices or software used by Users to use the Service,
  4. a decision by the Service Provider to improve the Service by adding new functionalities or modifying existing functionalities,
  5. a legal obligation to make changes, including the obligation to adapt the Service to the current legal status.
  6. A change to the Service may not involve any costs on the Customer's side.
  7. The Service Provider shall inform the Customer of a change to the Service by posting a message in the Account informing about the changes. Independently, information about the change may be sent to Customers by e-mail.
  8. If the change to the Service would significantly and adversely affect access to the Service, the Service Provider is obliged to inform the Customer of:
  9. the properties and date of the change, and
  10. the Customer's right to terminate the Agreement with immediate effect within 30 (thirty) days of the change.
  11. The information referred to in sec. 5 above shall be sent by the Service Provider to the Customer by e-mail, no later than 7 (seven) days before the change is made.
  12. Termination of the Agreement by the Customer pursuant to sec. 5 point 2 above takes place by submitting a statement of termination to the Service Provider. The statement may be sent by e-mail to the address indicated in § 1 sec. 5 point 1 of the Terms.
  13. Termination of the Agreement on the supply of Services pursuant to sec. 5 point 2 above shall have the same effects as those provided for in § 7 of the Terms for withdrawal from the Agreement due to Non-Conformity.

§ 17. Changes to the Terms

  1. The Service Provider may change the Terms, inter alia, in the event of:
  2. a change in the scope of the Service Provider's activity,
  3. the Service Provider starting to supply new services, modifying services currently supplied, or ceasing their supply,
  4. making technical modifications to the Application requiring adaptation of the provisions of the Terms,
  5. a legal obligation to make changes, including the obligation to adapt the Terms to the current legal status.
  6. The Customer shall be informed of a change to the Terms by publishing the amended version in the Application. Independently, the amended version of the Terms shall be sent to the Customer by e-mail.
  7. Agreements concluded before a change to the Terms shall be governed by the provisions of the Terms in force at that time.
  8. A User who does not accept the change to the Terms may terminate the Agreement for the use of the Application with immediate effect within 10 (ten) days of receiving information about the change to the Terms. Failure to terminate shall be deemed acceptance of the change to the Terms.
  9. Termination of the Agreement for the use of the Application takes place by the User submitting a statement of termination to the Service Provider. The statement may be sent by e-mail to the address indicated in § 1 sec. 5 point 1 of the Terms.
  10. Promptly upon receipt of the statement referred to in sec. 5 above, the Service Provider shall delete the Account.

§ 18. Final Provisions

  1. The current version of the Terms is in force from 15 April 2026.
  2. The Terms are governed by Polish law. Any disputes under these Terms shall be resolved through amicable negotiations, and if no agreement is reached — before the common court with jurisdiction over the Service Provider's seat.
  3. In matters not regulated in the Terms, the provisions of generally applicable Polish law shall apply.